PT MASTRADA TECHNOLOGY, offers a wide range of products and services which not only connects conventional businesses to today's digital network, bur also strives to enhance the current technological adotion of office automation and electronic business processes of all clients to the future echelon of technologies.
PT MASTRADA TECHNOLOGY adds a value to various level of customer's business processes by providing its customers access to a diverse technical task force and services resource pools. Our service offerings and technical specialization fields are on the fast track for growth as we are focused on continual change and improvement.
In essence, we help you embrace IT, we add value and we help you understand IT. We use IT to simplify and enhance business operations. PT MASTRADA TECHNOLOGY is an advocate for "Mix & Match" Methodology. You do not need the most expensive options out there to garner the value of IT.
TECHNICAL SUPPORT HOTEL MANAGEMENT SYSTEM
Essential Duties and Responsibilities :
- Assist in configuring and installing and supporting product suites and associated interfaces when required
- Work with customers to ensure that the contractual service expectations are exceeded
- Responsible for the entry, tracking and management of all incoming support calls.
- Work with the developers to ensure support service level requirements are exceeded.
- Provide pre-sales support to local and regional partners
- Provide end user training
- Liase with subject matter experts in the regional office on client requests for product enchacements
- Be familiar with and adhere to the latest training and installation standards and procedures
- Ensure familiarity with new releases as they become available
- Duties may include travel and weekend work
- Will be placed in Jakarta, Indonesia
Other duties may be assigned as required.
Education and/ or Experience :
- Familiarity with Windows 2003/2008 Operating System, Windows XP, Windows 7 and Microsoft SQL Server is highly desirable
- Experience in Crystal Report is highly regarded
- Experience in Microsoft suite of products in particular, Word, Excel, Outlook, PowerPoint is highly regarded
- Basic working knowledge of networks, PCs, and troubleshooting installation issues is highly regarded
- Excellent written and spoken English is highly regarded
- Minimum Bachelor Degree in Information Technology or related disciplines.
- Fresh graduates welcome to apply
Key Performance Measures :
- Successful delivery of assigned tasks and projects which may include SQL database query and Crystal Report customization
- Excellent customer service experiences by internal and external customers.
- Effective training and support of user with product suites and associated interfaces when required
- Effective coodination of project task needs and operational requirements with teammates and the organization
- Positive contributions to the organization beyond the scope of normal responsibilities which may include travel and weekend work
